Payment setup (Stripe & Square)

To collect money from your customers, connect your own Stripe or Square merchant account. Customer payments route directly to your account —

Tobren takes no transaction fee on your client sales. Ever. You keep 100% of your client revenue.

This is separate from the subscription you pay Tobren (see Pricing & overages). There are two independent money flows:

• You → Tobren — your monthly/annual plan and any overages.
• Your customer → You — gallery payments, handled by your own Stripe/Square account. Tobren has no cut and no involvement.

Before you connect

Until you connect Stripe or Square, your galleries still show prices and clients can still pick photos and open checkout. A client with a discount code that covers the whole order can complete it (nothing is charged). Anything that still costs money stops at checkout with “This studio can’t take card payments yet.”

Choosing Stripe or Square

Both are fully supported — pick whichever you already use (or prefer):

	Notes
Stripe	Connect via Stripe Connect. Customers pay on Stripe’s secure checkout page, then return to the gallery.
Square	Connect your Square account; customers pay through a Square payment link.

You connect one provider per workspace. If you already run a business on one of them, choose that so payouts land where you expect.

Connect your account

1. In Settings, under Getting paid, choose Payment processor.
2. Click Connect Stripe or Connect Square.
3. You’ll be sent to the provider to authorize the connection, then returned to Settings.
4. Square only: if your Square account has more than one location, pick the Location that charges should route to. Payments from this workspace are attributed to the selected Square location.

Once connected, watermarked shoots show a working checkout, and successful payments unlock the customer’s full-resolution downloads.

Disconnecting or switching accounts

You can disconnect your processor, or connect a different Stripe or Square account, from the same section. While a customer is part-way through paying, Deliver holds off: if any checkout started in the last 25 hours is still open on your current account, Disconnect (or the switch) is refused with a message saying how many are open. Try again once they’re paid or expired; an unpaid checkout closes within 25 hours. Reconnecting the same account is never held up.

If you need to disconnect straight away (for example, because you think the account has been compromised), choose Disconnect anyway. Deliver first closes the open checkouts so nobody can pay on them, then disconnects, and tells you how many it closed.

• If a customer paid one of those checkouts moments ago and the payment is still being confirmed, Deliver does not disconnect yet: disconnecting would stop the confirmation, and that customer would not get their purchase. Try again in a few minutes. This wait is never longer than about an hour: if a paid checkout still isn’t confirmed by then, Deliver disconnects anyway and tells you which payments to settle by hand, as below.
• If Stripe or Square can’t confirm whether a checkout is closed, Deliver still disconnects and tells you how many it couldn’t confirm. A customer may still pay on one of those, and that payment won’t unlock their purchase in Deliver, so check them in your Stripe or Square dashboard and refund or settle any payment you find. Each one is also listed in your Activity log, next to the forced disconnect itself.

A checkout always settles on the account it was started on, so a customer who paid just before you switched still gets their photos.

When you disconnect or switch, Deliver also gives up its access to the account you’re leaving, at Stripe or Square. It keeps that access a while longer in two cases, and gives it up on its own afterwards:

• Another of your workspaces still uses the same account. Disconnecting one workspace never cuts off another. Deliver gives up access once the last workspace using that account disconnects.
• A customer could still pay on it. If a checkout on that account could still be paid (up to 25 hours for Stripe, and up to 7 days for a Square payment link), Deliver keeps access until it can’t, so that payment still reaches the right order.

The same applies when a deleted workspace is finally removed.

Receipts

Customers receive a receipt email for each purchase, with a PDF receipt attached. Your studio logo and contact details appear on the PDF; the email itself carries your studio name, not the logo.

Troubleshooting

• Checkout doesn’t appear on a shoot — confirm the shoot’s access tier is watermarked (prepaid shoots have no payment step) and that a provider is connected in the Payment processor section of Settings.
• Square connected but no checkout — make sure a Square location is selected; a Square workspace with no location set can’t take payments.
• Payouts — payout timing and bank details are managed in your Stripe or Square dashboard, not in Tobren.

Related

• Customer access tiers — which shoots require payment.
• Pricing & overages — what you pay Tobren.