Managing your subscription

Everything about your Tobren Deliver subscription lives in one place: Settings → Billing. There’s no separate billing portal and no Stripe login — you manage your plan, payment card, and billing history right inside your workspace.

This page is the click-by-click guide. For tier prices see Pricing & overages; for policy questions (renewals, failed payments, refunds) see the Account & billing FAQ.

Admins only

Billing is visible to the workspace admin. Team members don’t see or change the subscription.

Finding your billing settings

1. Open Settings from the admin menu.
2. Under Your plan, choose Billing.

At the top you’ll see your current plan, billing cycle, next renewal date, the card on file, and your account status. Any pending change (a scheduled downgrade or cancellation) is shown here too.

Monthly vs. annual billing

Every paid tier can be billed monthly or annually. Annual is billed once a year at a 15% discount versus paying month to month. (The Free plan has no billing cycle — see Pricing & overages.)

Plan	Monthly	Annual (per month)
Starter	$19	$16
Professional	$49	$42
Studio	$99	$84
Enterprise	$199	$169

You choose the cycle with the Monthly / Annual toggle in the Change plan window (below) — switching cycle and switching tier are the same action. How each switch is timed:

• Monthly → annual applies immediately. Your unused monthly days are credited against the annual charge, and your renewal date resets to today.
• Annual → monthly applies at your next renewal — no charge today, and you keep annual pricing until then. This holds even if you also pick a higher tier: the year you’ve paid for is never cut short. Scheduling a higher tier this way still needs a card on file, because that renewal charges the new plan — the Change plan dialog asks you to add one before it lets you confirm. To get a higher tier today, choose it on Annual — that’s an ordinary upgrade.

Tip

If you already know you’ll stay past a couple of months, annual pays for itself — it’s ~2 months free per year versus monthly.

If a price changes

We announce any price change in advance with an effective date, and it only ever applies from your next renewal — never mid-period. Renewing before that date holds your current price for the whole next period, including a full year on annual. See Account & billing FAQ.

Switching plans

1. In Settings → Billing, click Change plan.
2. Pick the tier you want and choose Monthly or Annual.
3. You’ll see a preview before anything happens — the exact prorated amount (if any), the effective date, and any warnings (see Downgrade limits below).
4. Confirm.

Upgrading (to a higher tier, or monthly → annual) takes effect right away. We charge a prorated amount for the rest of your current period on the card on file and email you a receipt — your renewal date is unchanged on a tier upgrade (monthly → annual resets it to today). An upgrade needs a card on file whenever it costs anything, now or at renewal.

Downgrading (to a lower tier, or annual → monthly — on any tier) is scheduled for your next renewal. It takes effect on your anniversary date, at whatever rate is in force for the new tier at that time — not the rate quoted when you scheduled it. There’s no charge now, and no credits or refunds either way — you keep your current plan’s limits until the change date. A scheduled downgrade shows as a banner in Billing — you can cancel the scheduled change anytime before it applies and stay on your current plan. A scheduled move to Free doesn’t free your card: the move can still be cancelled at the renewal (see the limits below), and then you renew at your current plan’s price, so your only card stays on file until the move has actually happened.

Downgrade limits

A lower tier has smaller hard caps — team members on every plan, and on Free also active shoots, photos per shoot, video and storage. If you’d still be over the target plan’s hard limits on the downgrade date, the scheduled downgrade is cancelled rather than forced: you stay on your current plan, renew at its price, and we email you what to clear before you schedule it again. If that renewal costs anything and there’s no card on file, the same email says so: add a card in Settings → Billing to pay it and keep your workspace active. The preview and the scheduled-change banner warn you up front, so you know to remove some team members or shoots first. This month’s downloads never count against a downgrade.

Your customers don’t count — they’re unlimited on every plan, so a large client roster never blocks a downgrade.

If a downgrade does go through and later leaves you over a limit (for example, storage overage on the smaller plan, which isn’t a hard limit and doesn’t block the switch), nothing you already have is affected — see If your team ends up over the limit and If you end up over a limit for what does and doesn’t change.

Changing plans during your trial

While you’re in the 14-day trial, switching tier or cycle is free and immediate — there’s no proration. You’re simply billed for whatever plan you’ve selected when the trial converts. Because the switch applies today, it’s refused if it would put you over the new plan’s limits. You can also hit Start paying now to convert early — that charges your first period today and resets your anniversary to today.

Updating your payment card

Your card is entered through Stripe’s secure card form, embedded right in the billing page — your card details never touch Tobren’s servers.

• Add or replace a card — click Add card / Update in Billing and enter the new details.
• The card on file is what we charge for renewals, upgrades, and overages.
• Removing your card — click Remove. While your next renewal is a paid one, your only card can’t be removed: replace it with Update, or switch to the Free plan first. On the Free plan, or once a cancellation is scheduled, you can remove it. A move to Free that is only scheduled doesn’t count yet — you can remove the card once you’re on Free.

If a renewal ever fails, we retry your card automatically each day for a few days. Saving a new card here charges the amount due straight away. If it’s still unpaid after the retry window the workspace is suspended, and a Resolve now button here reactivates it. A workspace still suspended for non-payment after 60 days is cancelled automatically, which starts the usual 30-day retention window. See the billing FAQ for the full timeline.

Viewing your billing history

Below Billing, the Receipts list shows every charge and refund from Tobren — $0 charges included — each with a Download PDF button. Receipts are listed from the billing update that added this list onward; earlier charges aren’t shown. We also email a receipt for each charge to the workspace owner’s email address.

Promo codes

If you were given a promo code, enter it when you sign up — there’s a promo code field on the signup form.

Depending on the code, it either extends your free trial or takes an amount or percentage off your first bill.

Caution

A code can only be used at signup. There’s no way to apply one to an existing workspace, so if you’ve already signed up and someone gives you a code, get in touch rather than creating a second account — a duplicate workspace splits your shoots and your billing, and merging them isn’t something we can do.

Codes can be limited to particular plans, and can run out. If one is refused at signup you’ll be told immediately, and you can carry on without it.

Cancelling your subscription

1. In Settings → Billing, click Cancel subscription (at the bottom of the section). It isn’t offered while a payment has failed or the workspace is suspended — resolve that first.
2. Confirm in the dialog.

Your plan stays active until the end of the period you’ve already paid for — you keep full access until then, and there are no further charges. Cancellation shows as a pending banner until the end date.

Changed your mind? Click Reactivate from that banner any time before the end date and nothing changes — you stay on your current plan. If you removed your card after cancelling and your plan renews at a price, add a card first: reactivating restarts that paid renewal. A cancelled trial reactivates without a card — it goes back to its trial, and if the trial then ends with something to pay and no card on file, the usual grace period applies.

After cancellation takes effect, your workspace moves to a 30-day retention window where you can sign in to export your data before media is removed. Billing records, and your customers’ order and purchase records, are kept for 7 years after the workspace’s data is deleted, then deleted. Full details — including what happens to your galleries and whether you can return later — are in the billing FAQ.

Your workspace URL

While a cancelled workspace’s data is still held, its URL (slug) stays reserved — nobody else can sign up with it, you included.

Still need help?

Use the Feedback button in the app — it captures the page you’re on so support can help faster.